Canon USA has an excellent technical support page, but before you seek out their help tries troubleshooting your Canon Photo Inkjet Printer on your own. There are a few basic steps you can do to troubleshoot a Canon Photo Inkjet Printer.
Instructions
Make sure the printer
is set up correctly. The printer must be plugged into the wall, powered on and
connected to a computer to function properly.
Check for error
messages. Occasionally, a printer will spell out what's wrong with it with
a pop- up window. Check the status light on the printer too and read the manual
to see what it means.
Checkfor paper\. Make sure the paper is loaded correctly and is not jammed. Look
over the manual to see how to clear paper jams without damaging your printer
further.
Run a self-test. Many printers have a self-test
feature that will help you pinpoint the problems. Operations will vary, consult
the manual.
Run adriver test. This is done from the printer's software. Before you print,
you have the option to enter "Printer Properties." From there, find a
"Maintenance" or "Cleaning" tab. Here, you can run a test
page.
Look over the test page. Bars, uneven patterns and
white spots indicate dirty printheads. Faded or missing colors means its time
to change a cartridge.
Clean and align printheads. This can be done from
the same maintenance page from which you ran the test page.
Replace
cartridges. When ink runs low, its time to replace the cartridge. Take note of
the part number written on the cartridge and buy one just like it.
Reinstallthe drivers. Try uninstalling the drivers and reinstalling from the disc
that came with the printer. Or look for patches and updates on the Canon Web
site.
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